Real-Time Leasing does require that all tenants submit their maintenance service requests in writing. This ensures accuracy in the request and delivery in the best method possible through your portal. This will ensure that our team will be able to receive and respond in a timely manner.
When you submit a service request, our maintenance team receives the notification via email, which then we will work with you on troubleshooting the issue and working on sending out the correct technician to address the problem if applicable.
Emergency Requests Only
If you have an emergency you may need to consider 911 or Real-Time Leasing does have an after-hours, weekend and holiday emergency line where our third-party call center will answer your calls and troubleshoot at 952-808-9709. If they deem it necessary, they will call one of our ‘on-call’ staff members to help dispatch if needed. This is meant for emergency calls only.
Any non-emergency repair requests should be sent through your Tenant Portal, or phoned into the office during normal business hours.